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Support Specialist Commodity Trade & Risk Software

Posted by Jan van den Brom
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Overview
 
Agiboo is looking for a dynamic individual who will provide software application support to our rapidly growing customer base. You’ll be a perfect fit if you possess exceptional customer support skills that can be applied to a commodity trading and risk management software system along with the technical ability to monitor and trouble-shoot Web based applications.
This job requires you to learn quickly and use that knowledge to assist customers to better use the Agiblocks Commodity Trade and Risk Management product along with monitoring Agiblocks MS Web server based hosted systems.
 
This is a position where you may be working part-time outside of standard Dutch working hours (From 16:00-23:00 Amsterdam time on some days and some weekends). Working from home after business hours is an option after the initial training is completed. Working part time is also an option after an initial training period.
 
About Agiboo
 
Agiboo BV based in The Netherlands is a provider of commodity trade and risk management solutions with a focus on agricultural and soft commodities. We work with approximately 24 staff with different professional and geographical backgrounds. Our main office is in Almere, The Netherland. Our clients, companies trading Agricultural \ Soft commodities are spread around the globe.
Agiblocks CTRM is a “next generation” commodity trade and risk management solution. Agiblocks combines a detailed understanding of specific commodities businesses and state of the art information technology. Agiblocks has been developed in modern software architecture and serves a broad portfolio of commodity trading and risk management functionality for companies trading in physical and derivative markets. It effectively is the ERP application and Risk Management tool of a commodities company. For more information: www.agiboo.com.
 
Responsibilities
 
• Become proficient using the Agiblocks Trade and Risk Management software system to efficiently investigate and answer customer support requests, primarily via email with some phone and/or Skype contact. A tour of the Agiblocks application can be viewed here: http://www.agiboo.com/experience/intro.php
• Assist in customer documentation creation and review when needed.
• Assist in doing Agiblocks training sessions and providing help fulfilling reporting and MS Word based template requests.
• Monitor and help maintain hosted Agiblocks systems.
 
Experience
 
Ideally, you have gained some professional experience in the IT industry in a technical support or IT systems management role, although the position is suitable for a recent university graduate with a technical or management degree.
 
Qualifications and Skills
 
• Some technical support or customer service experience preferred; experience with supporting web based applications is a big plus.
• Excellent written and spoken English language skills – knowledge of Dutch or French is a plus. Demonstrated ability to effectively communicate and work with remote customers and colleagues.
• Acute sense of customer service, proactive, business aware and able to take on a high-level of responsibility to ensure customer satisfaction.
• Ability to multi-task and prioritize work.
• Good knowledge of PC desktop systems, including the use of browsers, MS Office suite and general web/network trouble-shooting.
• Microsoft Windows server expertise/basic knowledge; Microsoft certifications are a plus.
• Microsoft SQL server experience/basic knowledge is a plus.
• Enthusiastic, extrovert personality with excellent communication skills.
• Ability to work within a small, international team.
• Focused, with a strong capability to manage the unexpected.
 
Location
 
Only applicants that have their current residence in The Netherlands are accepted as candidates. There will be no response to applicants with a residence outside The Netherlands.
 
How to Apply
 
Please send a letter and resume to jobs@agiboo.com
 
NO RECRUITERS PLEASE
 
Job Types: Full-time, Part-time
 
 

Chocoa conference 2018, Good cocoa, better chocolate

Posted by Svetlana Tokunova

The 6th edition of Chocoa will take place from February 21nd until 25th 2018 in Amsterdam. Chocoa brings together stakeholders from the entire supply chain, from cocoa farmers to chocolate consumers. Our objective is to increase the market for ‘good cocoa and better chocolate’.

Chocoa’s main objective is to facilitate international trade in sustainably produced cocoa and cocoa products. Join the European Markets Academy for a full day of lectures on requirements for successful operations on European markets as well as visits to cocoa companies in the port of Amsterdam. From customs and health regulations to preparing for matchmaking at the trade fair, the programme provides a solid preparation for your exports to the European market. Meet Agiboo at the Chocoa conference 2017 to see a demonstration of Agiblocks commodity trade and risk management and its support to the cocoa trade industry.

Chocoa facts:

•  10.000 visitors for 5 days of events attracting stakeholders from the entire cocoa supply chain including cocoa producers, chocolate manufacturers, trade and industry, governments, NGO’s,

financial and logistic services suppliers and consumers;

• 150 booths of cocoa, semi-fi nished products, chocolate and service providers;

• Workshops, tastings, presentations and seminars;

• Debates on sustainable cocoa production and chocolate consumption ;

• Media campaign 2017 boosting a value of €1,2 million and a total reach of over 18 million people including 7,2 million online.

 

AGIBLOCKS RELEASE: VERSION 3.23.0

Posted by Markos Gkogkos
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New release for Agiblocks CTRM software

 

Agiboo is continuously extending the functionality of Agiblocks Commodity Trade and Risk Management (CTRM) software. Every 4 – 6 weeks a new release is made available with new features and functions to support the commodity trade industry.

 

Agiboo is happy to announce the newest release of Agiblocks CTRM Software with a series of new advances and more improvements. The version was released in December 20, 2017.

 

On a glimpse

In this version, 3.23.0, several improvements and changes have been introduced. Position rolling functionality for stock is the new add on. Enhancements have been made to the existing Position bulk rolling feature (for forward contracts), a change to the Markets Tab on the Position screen and few other advances.

New features and changes

Position Rolling for stock

 

This release will now also support batch rolling the valuation periods of inventory assets, both stock and floating. You will be able to view, filter and select every asset of type stock or floating; these are the same assets as are shown in screens like Mark to Market, Position details, and Result per Contract. Assisted by  multiple filters you can easily select the contracts, stock and floating quantities you want to roll to a different valuation period.

 

Position rolling - Agiblocks CTRM

Position rolling – Agiblocks CTRM

 

 

 

 

 

 

 

 

 

Stock Valuation

 

Now you are in control over the valuation of your inventory.

 

Stock Valuation - Agiblocks CTRM

Stock Valuation – Agiblocks CTRM

 

 

 

 

 

Position Rolling Screen

 

More improvements for finding Assets in the Position Rolling Screen

  • More information has been added in each row
  • Sorting capabilities have been added
  • Extended search capabilities including a general search box.

 

 

Position Screen Markets Tab Change

 

In version 3.23.0, the Markets Tab on the Position screen has been improved to better reflect market exposure.

 

 

We are more than happy to welcome the new year of 2018 with significant changes and improvements for Agiblocks. Agiboo team is working hard to offer you more software solutions for your commodity trade environment. Our aim is to provide you your “best friend” in your daily commodity trade transactions.

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