We offer our clients a comprehensive maintenance and support program with regular software updates for the Agiblocks CTRM application. These updates cater for changes in technology and platforms, but also offer free and feature enhancements and upgrades. The maintenance and support program ensures that our customers always have a version available that is compatible with their platforms and browsers. It speaks for itself that users are supported on new features with release notes and reference guide updates. At Agiboo we believe that a CTRM solution should generate less support questions as possible. For this reason Agiblocks CTRM is designed with an intuitive user interface and fortified with an integrated help and reference guide.
Whether you have just implemented Agiblocks, or you are using it for a while, our customers can rely on a highly responsive support desk. We support our clients with day-to-day user questions, but also support them with changes in configurations and integrations as a result of changes in their business environments. On request, we can support them with creation of documents and reports and we do offer full document template and report management services. We track user skills and offer our customers post-implementation training sessions. Such training can be performed both at the client site or on line using web-based conference applications. When Agiboo provides Agiblocks out of the cloud, the Agiboo support team provides not only application support but also technical.
All of our customers have access to our web-based customer support system and can track the progress of their support issues. Our experienced staff is multilingual (English, Spanish, Portuguese, Dutch, Mandarin, French, German) and is not limited to any specific business hours. The staff at Agiboo rely on multiple years of experience in commodity trade and risk management as well as how commodity trade relates to a CTRM application.